Frequently Asked Questions

Do I need an account to order?

No, you can checkout as a guest. But creating an account makes shopping even easier:

  • Faster checkout for future gifts

  • View your order status and history anytime

  • Get early access to new arrivals, special offers, and exclusive gift ideas

What if I forgot my password?

No worries! On the login page, click “Lost password?” and follow the steps to reset it in minutes.

What if I typed the wrong email address?

Please contact our customer service team as soon as possible.
Note: We can update your contact details but not an existing order. Always double-check shipping info before checkout to avoid delivery issues.

Are there any exchange rates?

All transactions are processed in US Dollars (USD). If your card uses another currency, the final amount will follow your card issuer’s daily exchange rate at the time of processing.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.
We do not accept checks, bank transfers, or cash on delivery.

Is my online order secure?

Absolutely. Our checkout uses SSL encryption, keeping your payment details safe. Credit card information is never stored on our servers.

Can I change or cancel my order?

Contact us immediately if you need to make a change.

  • Once an order is processed or shipped, it cannot be changed or canceled.

  • No restocking fees are charged for cancellations before dispatch.

How do I set my shipping address?

Enter your full address in English characters only. Replace special characters if needed (e.g., “ç” → “c”) to avoid delivery issues.

Can I change my shipping address after placing an order?

Once an order is processed or shipped, the address cannot be changed.
We recommend using your home address for smooth delivery.

When will my order arrive?

  • Processing: 1–3 business days

  • Delivery: depends on your chosen shipping method

  • You’ll receive a tracking email within 24 hours of dispatch

How do I track my order?

You’ll get a tracking number via email once your order ships. Updates typically appear within 24 hours.

Can I use multiple discount codes on one order?

Only one promo or discount code can be applied per order unless stated otherwise.

What if something is missing from my order?

Contact us immediately — we’ll resolve it promptly.

When will my order be processed?

Orders are processed Monday to Friday (excluding holidays).
Please allow extra time during busy seasons or promotions.

Will I be charged customs or taxes?

Our prices are tax-free. Duties or taxes may apply depending on your country — these are the buyer’s responsibility.

How do I return an item?

We want you and your recipient to love every gift. 💝

  • Contact us within 90 days of receiving your order

  • Provide your order number and reason for return

  • Items must be unused and in original packaging
    Our team will guide you through the return process.

What if my item arrives damaged or incorrect?

Contact us within 7 days of delivery with your order number and photos.
We’ll resolve it quickly with a replacement or refund.

How long does the return process take?

Once we receive your return, processing can take up to 14 business days.
You’ll be notified as soon as it’s completed.

When will I receive my refund?

Refunds are issued to your original payment method within 7–10 business days of processing.
If it takes longer, check with your bank or card provider, as it may take a few extra days to appear.